What does World-Class Customer Service mean at ACR?
By Cathy Mack, Manager, ACR Customer Service

ACR’s commitment to quality and service does not end when we ship the product. Our goal at ACR is to provide World Class service after the sale. We believe the best way to build loyalty with our consumers is to give them the kind of service we all want, but are usually left wanting. Our Customer Service Technical Support group has twenty years of tenure with ACR. I feel privileged to work with a team where every person is dedicated to meeting your needs after the sale.

Ana Pagan is our Customer Service Account Administrator. Ana joined ACR in March 1999. Her primary responsibility is to take care of our Dealers, Distributors, Battery Replacement Centers and the End Users. She monitors the Return Authorizations and handles the inbound telephone inquires. She initiates the tracking documents required by the technical staff to service our products. Upon completion of service, Ana takes care of contacting the customer and initiating billing and shipping. If you’ve had contact with ACR’s Customer Service department, chances are you’ve met Ana.

Jack Ryan has been with ACR since June 1997 and serves as our Technical Coordinator. Jack came to us after serving the country in the U.S. Army. He began his career in ACR’s Test Department, where he gained significant experience testing electronics. Jack joined the Customer Service Department in 2002 and has become an integral member of the team. He is a fount of knowledge in the service and proper operation of all our products. Jack spends a lot of time passing on his knowledge to customers in need of assistance. Jack is also our FAA technician.

Carlos Guerra is the newest addition to the Customer Service staff. Carlos joined the ACR family in 1999 as an Assembler in the Production area where he built EPIRBs and Searchlights. Carlos originally came to ACR while studying Electronics at a local Technical Institute. Carlos just transferred to the Customer Service Department in March 2007 where he took over primary responsibility for servicing Searchlights, although he can assist with EPIRBs and PLBs too. Although new to Customer Service, he already has that “can do” customer service attitude thats so important when dealing with customers after the sale.

Thank goodness Nico Buckle decided to re-enter the workplace after a brief retirement in 2006. Nico has an extensive background in military radar and in the field of electronics. At ACR Nico is primarily responsible for servicing EPIRBs and PLBs. He also coordinates communications with the Battery Replacement Centers. He interacts with Engineering, Production and Quality Control on a daily basis with information derived from inbound service requests. Nico has been an excellent addition to the Customer Service team as he balances his ample qualifications with a customer-first attitude.

ACR is a great company and our focus on building quality products is obsessive. It is our goal to make sure that your experience with ACR’s Customer Service department is up to the ACR standard. We provide world-class Customer Service knowing that our products are used to save lives. This means that we are not only responsive, but we put the same emphasis on quality assurance in Customer Service that you have come to expect from ACR’s products. ACR’s Customer Service department can be reached by email at Info@ACRElectronics.com or by calling +1-954-862-2110 or in the USA at 1-800-432-0227, ext. 2110. If you ever have a question or need service do not hesitate to give us a call or drop us a line. We look forward to taking care of you.